C2CB Client Policies

Thank you for being part of our Client-to-Consultant Bridge (C2CB) community. To ensure the best possible experience, we have established guidelines for those requesting assistance from C2CB. 

By requesting assistance from C2CB, you agree that you have read and will follow the rules and guidelines set forth below. Questions about C2CB should be directed to [email protected]. Questions specific to an ongoing project should be sent to the assigned C2CB Consultant. 

Please take a moment to acquaint yourself with these important guidelines. In order to preserve a climate that encourages both civil and fruitful dialogue, C2CB reserves the right to suspend or terminate assistance for those who violate these rules. 

CLIENT CODE OF CONDUCT 

Clients should work closely with C2CB volunteers in a professional manner, be completely honest about the project, respect that C2CB is a volunteer group, and never offer payment or remuneration. 

We ask that C2CB clients follow these guidelines: 

Timelines and Deadlines

  • Recognize that C2CB is an all-volunteer group. Projects will be worked on and completed as the volunteers’ time permits. 
  • Any deadlines must be negotiated with the C2CB team working on the project. If a deadline is too close, C2CB will not be able to guarantee project completion in time. 

Honesty 

  • Clients must be completely honest with the C2CB volunteers about the goals of the project, the data collected for the project, and any other important areas. If a client is not fully honest with C2CB volunteers, the project may be terminated immediately. 

Results 

  • The results of a project may not be what clients were expecting or hoping for. Clients cannot insist or demand for either new C2CB volunteers or a new analysis simply because the results were not as expected. 

Professionalism and respect 

  • Clients should be aware that all C2CB volunteers are professionals who are donating their time and expertise to a project. 
  • Clients may not treat C2CB volunteers as employees on their team, or make overly demanding requests. If a client is unprofessional or disrespectful, C2CB volunteers may choose not to participate in the project. 

Remuneration 

  • The clients should not offer any form of remuneration or payment, monetary or otherwise. 
  • Payment of expenses associated with working on the project is allowed, but needs to be discussed with the C2CB Consultant. 

Publications and Presentations 

  • Clients should offer the C2CB volunteers the opportunity to be authors on any client publications and/or presentations that include C2CB project results. 
  • Clients should allow the C2CB volunteers to publish/present technical results of the project subject to privacy and confidentiality limitations. 
  • Clients should not list any C2CB volunteers as authors/presenters without first obtaining approval from the C2CB volunteers to be on the publication/presentations.

CLIENT AGREEMENT

Client-to-Consultant Bridge (C2CB) provides clients access to volunteers who have been deemed qualified to participate in a project as requested and provides management of its volunteers under its generally established standards. However, C2CB expressly disclaims any and all warranties, whether express or implied, of the project outputs. The C2CB will not sponsor projects directly, sanction, warrant, certify, or otherwise guarantee the work of its volunteers, project deliverables, or their products or derivatives. All services and deliverables are provided as is by the volunteers, and the client is responsible for reviewing the deliverables to ensure their accuracy and completeness and for the results obtained from its use of the deliverables.

Furthermore, Client agrees to hold harmless, defend and indemnify the consultant or consultants (collectively, “Consultant”), C2CB, and their respective members, directors, executive committees, officers, employees, agents, advisors, and representatives, and their successors and assigns (each, an “Indemnitee”), from and against any claim, demand, cause of action, complaint, suit, proceeding, judgment, award, business loss, reputational damage, lost actual or future profits, or any other adverse effects or other liability, including reasonable attorneys’ fees, imposed upon or incurred by such Indemnitee by reason of or resulting from or in connection with Consultant’s recommendations under this agreement to provide pro bono consulting services including, but not limited to, any work or other actions (or omissions) that are undertaken or occur in connection to the Statement of Work.

The Consultant is acting in the capacity of an independent Contractor with respect to Client, even if such efforts are performed without remuneration. The Client expressly agrees that the Consultant’s recommendations are the result of his or her best professional opinion based on the information available at the time of the execution of the recommendation or advisory services, be they written or oral, electronic or physical and that the implementation of these recommendations is solely the responsibility of the Client. The Client expressly agrees and accepts that no specific results are guaranteed either by the Consultant’s recommendations or to be the result of the Client’s implementation of them.