We’ve all seen the various top-ten lists – some ad nauseam. Even with all my years in and around the insurance business and working with hundreds of companies large and small, I’m sure I haven’t “seen ‘em all”!
Here are some of the classics I’ve observed – and which you can easily avoid.
10. Don’t hire friends and relatives. Do get real skill-based job descriptions and hire only to those criteria. Lousy productivity and employment practices liability are significant and costly dangers.
9. Don’t let “Dan Denial” be your risk manager. Do invest in safety and quality. Procrastination can be very expensive. Any Risk or Safety manager knows that fixing something after a loss costs 8 to 10 times more than prevention.
8. Don’t try to save money by underinsuring your property. Do insure to full replacement value and use higher deductibles to save premium cost.
7. Don’t keep your computer backups next to the server. Do set up an automated off-site backup procedure. The first rule of risk management is “duplicate” and then, of course, keep it somewhere else! This goes for all key documents – inventories and pictures of property, valuable papers and contracts, and contact information for emergencies (employees, clients, suppliers).
6. Don’t sign contracts you don’t understand. Do read, ask questions, and get legal and insurance advice from professionals. Understand what you’re giving away and the potential consequences.
5. Don’t stand for mediocre service from your insurance broker. Do be pro-active: schedule meetings, be clear about your needs, and insist on explicit answers, with no jargon.
4. Don’t let “junior” staff handle all customer service. Do stay involved to protect your reputation. Handle all complaints personally, and regularly ask for input and feedback.
3. Don’t shoot from the hip with company processes and procedures. Do create a manual of guidelines. Consistency and not having to re-invent the wheel are strong measures to improve quality and productivity, and to reduce Employment Practices Liability.
2. Don’t argue with a dissatisfied customer. Do find out what they want and fix it. Or refund it quickly.
1. Don’t “abdicate” your insurance protection to your insurance broker or agent and let them take care of everything. Do pay full attention. Sure, it can be hard to understand, but it’s way too dangerous to let it go.